Last Updated: July 2026
 

Shipping at Petal Dreams
Thank you for choosing Petal Dreams.
 

Every Petal Dreams creation is thoughtfully handcrafted and carefully packed before it begins its journey to you. From preserved floral jewellery and resin accessories to handcrafted candles and other botanical keepsakes, each piece is created with care, precision, and an appreciation for nature's beauty.
 

This Shipping & Delivery Policy outlines how we prepare, dispatch, and deliver your order across India.

1. Preparing Your Order

All Petal Dreams products are ready to ship and are carefully inspected prior to dispatch.
 

Orders are typically prepared and dispatched within 1–3 working days from the date your order is confirmed. Orders placed on Sundays or public holidays will be processed on the next working day.
 

Before dispatch, every order undergoes a final quality inspection and is thoughtfully packaged to help ensure it reaches you in excellent condition.
 

2. Shipping Locations

We currently ship across India. While international shipping is not available at this time, we are actively working towards expanding our reach beyond India. As Petal Dreams continues to grow, we look forward to bringing our handcrafted floral creations to customers around the world.
 

3. Shipping Charges

Shipping charges are calculated at checkout based on the delivery location, package weight, dimensions, and applicable courier rates.
 

From time to time, Petal Dreams may offer:

• Complimentary shipping promotions

• Free shipping above a specified order value

• Seasonal shipping offers
   

Any applicable shipping charges or promotional discounts will be clearly displayed during checkout before payment is completed.
 

4. Order Confirmation & Shipment Tracking

Once your order has been successfully placed, your Order Number will be displayed on the order confirmation page and shared with you via email and WhatsApp. Please use this Order Number as the primary reference for any communication regarding your purchase.
 

Once your order has been dispatched, your Tracking ID and shipment tracking details will be shared with you via email and WhatsApp. Tracking information may take up to 24 hours to become active after dispatch.
 

In certain instances, shipment notifications may be delayed or may not be received due to technical issues, spam filters, or network restrictions. If you do not receive your Order Number, Tracking ID, or shipping updates, please contact us using the details provided below, and our team will be happy to assist you.
 

5. Estimated Delivery Timelines

Once dispatched, orders are typically delivered within 3–8 working days, depending on your delivery location and courier serviceability.
 

Delivery timelines are estimates and may occasionally vary due to courier operations, adverse weather conditions, public holidays, festive periods, government regulations, or other unforeseen circumstances beyond our reasonable control.
 

6. Insured Shipping & Delivery Information

All Petal Dreams orders are shipped with insured shipping and handling to provide added protection while your order is in transit.
 

Please ensure that the shipping address, PIN code, recipient's name, and contact details entered during checkout are complete and accurate. Petal Dreams cannot be held responsible for delays or failed deliveries resulting from inaccurate or incomplete shipping information provided by the customer.
 

If a delivery cannot be completed due to an incorrect address, recipient unavailability, or other delivery-related reasons, the shipment may be returned to us by our logistics partner.
 

Any requests relating to reshipments, replacement shipments, refunds, deductions, shipping charges, or similar matters will be assessed by Petal Dreams in accordance with this Shipping & Delivery Policy, our Refund and Return Policy, and, where applicable, the operating policies of our logistics partners. Customers are encouraged to contact our support team for assistance, and we will coordinate with the courier partner wherever reasonably possible.

7. Packaging

Every Petal Dreams order is carefully packaged to protect the delicate nature of our handcrafted creations while delivering a thoughtful unboxing experience.
 

Where required, additional protective packaging may be used for fragile products, including candles and resin creations, to help ensure they arrive safely.
 

8. Multiple Shipments

In certain circumstances, an order may be dispatched in multiple shipments, such as when products require different protective packaging or where operational requirements make separate shipments more suitable.
 

Where possible, we aim to consolidate your order into a single shipment. If multiple shipments are required, you will not incur any additional shipping charges unless communicated otherwise.
 

9. Shipping Delays

While we make every effort to dispatch and deliver your order within the estimated timelines, delays may occasionally occur due to circumstances beyond our reasonable control, including but not limited to:

• High order volumes

• Courier network disruptions

• Extreme weather conditions

• Public holidays and festive periods

• Government regulations or restrictions

• Natural disasters or other force majeure events
   

We appreciate your patience and understanding should such circumstances arise.
 

10. Order Cancellation

As all Petal Dreams orders are processed and prepared promptly after confirmation, orders cannot be cancelled once they have been successfully placed.
 

We kindly encourage customers to carefully review their order details, shipping address, and contact information before completing their purchase.
 

11. Damaged, Incorrect or Missing Items

If your order arrives damaged, is incomplete, or you receive an incorrect item, please refer to our Returns & Refund Policy for detailed information on reporting the issue and requesting a resolution.
 

12. Payment Methods

Petal Dreams does not offer Cash on Delivery (COD).

All orders must be paid for in full at the time of purchase using one of the payment methods made available during checkout.
 

13. Contact Us

If you have any questions regarding shipping, delivery, or your order, our team will be happy to assist you.
 

Email: contact@petaldreamsindia.com
 

We endeavour to respond to all enquiries within 1–2 working days.