Privacy Policy

1. Information We Collect

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The information we collect depends on how you interact with Petal Dreams.
Information You Provide to Us

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You may provide us with information including:
•    Your name
•    Email address
•    Telephone number
•    Billing address
•    Shipping or delivery address
•    Account login information
•    Products purchased or added to your cart
•    Order and transaction details
•    Product preferences
•    Gift messages or personalised instructions
•    Reviews, feedback and survey responses
•    Photographs, videos or documents submitted for customer-support, return or damage claims
•    Communications sent to us through email, telephone, social media, forms or other channels
•    Marketing and communication preferences

 

Where you purchase a product as a gift or provide another person’s delivery details, you confirm that you are authorised to provide their information to us.

 

Payment Information

Payments made through our website may be processed by an authorised third-party payment service provider, such as Razorpay, a bank, card network, UPI provider or digital-wallet provider.
Depending on the payment method selected, the payment provider may collect information such as:
•    Card details
•    Bank-account information
•    UPI identification
•    Wallet details
•    Payment authentication information
•    Transaction status and reference numbers

Petal Dreams does not ordinarily receive or store your complete card number, card verification value, internet-banking password, UPI PIN or other confidential payment credentials. Such information is processed directly by the relevant payment provider in accordance with its own terms and privacy practices.
We may receive limited transaction information necessary to confirm, fulfil, refund or reconcile your payment.

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Information Collected Automatically
When you visit or interact with our website, certain technical information may be collected automatically, including:
•    Internet Protocol address
•    Browser type and version
•    Device type
•    Operating system
•    Approximate location derived from your IP address
•    Language and time-zone settings
•    Date and time of access
•    Pages and products viewed
•    Links or buttons selected
•    Items added to or removed from your cart
•    Referring and exit pages
•    Search terms used to reach the website
•    Duration and pattern of website activity
•    Cookie identifiers and similar technical information
•    Website performance, error and diagnostic information
We may refer to this collectively as “Device and Usage Information”.

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2. How We Collect Information
We may collect personal information when you:
•    Visit or browse our website
•    Create or use a customer account
•    Place or attempt to place an order
•    Make a payment
•    Request a return, refund, replacement or exchange
•    Contact customer support
•    Complete a form
•    Subscribe to the Petal Club, newsletters or other communications
•    Participate in a promotion, giveaway, event or survey
•    Submit a review or other content
•    Communicate with us through email, telephone or social media
•    Accept cookies or interact with advertisements
We may also receive limited information from service providers involved in operating our business, including our website platform, payment processors, delivery partners, analytics providers and advertising platforms.
 

3.How We Use Your Information

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We may use your personal information to:

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Process and Fulfil Orders

• Confirm and process your order

• Verify and receive payment

• Prepare, pack and dispatch products

• Arrange delivery and reverse logistics

• Send invoices, receipts and order confirmations

• Provide shipping and delivery updates

• Process approved cancellations, replacements, exchanges and refunds

 

Provide Customer Assistance

• Respond to questions and requests

• Investigate damaged, missing, incorrect or defective-product claims

• Verify photographic or videographic evidence

• Resolve complaints

• Maintain records of customer communications

• Provide after-sales support

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Operate and Improve Petal Dreams

• Maintain and improve our website

• Understand how visitors interact with our products and pages

• Diagnose technical problems

• Develop new products, services and website features

• Assess customer preferences and purchasing patterns

• Measure the performance of campaigns and promotions

• Conduct internal reporting, analysis and forecasting

 

Maintain Safety and Prevent Misuse

• Detect and prevent fraud, unauthorised transactions and suspicious activity

• Protect our customers, website and business

• Verify account or transaction information

• Enforce our Terms of Use and other policies

• Investigate misuse, security incidents or policy violations

 

Communicate With You

We may contact you regarding:

• Orders and payments

• Delivery and shipment updates

• Return or refund requests

• Customer-service enquiries

• Important changes to our website, products or policies

• Account-related or security notices

• Products, collections, launches, events or offers where you have chosen to receive promotional communications

Transactional messages necessary to complete or support an order may be sent even where you have opted out of promotional communications.

 

Meet Legal and Regulatory Obligations

We may process or retain information where necessary to:

• Maintain tax, accounting and transaction records

• Respond to lawful requests from governmental, regulatory or judicial authorities

• Establish, exercise or defend legal claims

• Comply with applicable consumer-protection, taxation, payment, data-protection and other legal requirements

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4. Consent and Your Choices

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Where processing depends on your consent, you may withdraw that consent by contacting us or using the preference or unsubscribe mechanism provided.
For example, you may:
•    Unsubscribe from promotional emails through the link provided in the email
•    Ask us to stop sending promotional communications
•    Modify your cookie preferences through the website’s cookie controls, where available
•    Disable certain cookies through your browser settings
•    Request that we stop using your information for a particular optional purpose
Withdrawal of consent will not affect processing already carried out before the withdrawal.
Certain information remains necessary to process orders, provide requested services, meet legal obligations or resolve disputes. Choosing not to provide such information may prevent us from completing an order or offering a particular feature.
 

5. Cookies and Similar Technologies

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Our website and service providers may use cookies, pixels, tags, web beacons, local storage and similar technologies.

Cookies are small files placed on your browser or device. They may help us remember your preferences, maintain your shopping cart, understand website activity and improve your experience.

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Essential Cookies

These cookies are required for functions such as:

• Website security

• Shopping-cart operation

• Checkout and payment

• Account login

• Fraud prevention

• Remembering privacy preferences

Disabling essential cookies may prevent parts of the website from functioning correctly.

 

Functional Cookies

These cookies help remember choices such as language, location, login status or other preferences.

 

Analytics Cookies

Where enabled, analytics cookies help us understand how visitors use the website, which pages are most useful and whether technical improvements are required.

Information generated through analytics may be aggregated or pseudonymized where practicable.

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Advertising Cookies

Where enabled and subject to applicable consent requirements, advertising platforms may use cookies or similar technologies to:

• Measure advertisement performance

• Limit repeated advertisements

• Understand whether an advertisement resulted in a website visit or purchase

• Display advertisements that may be more relevant to your interests

You may manage non-essential cookies through our cookie banner or browser settings. Blocking certain cookies may affect website functionality or personalization.

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6. How We Share Information

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We may share limited personal information with trusted service providers where necessary to operate Petal Dreams.

These may include:

 

Website and Technology Providers

Our website may be hosted and operated using Wix and related technology or application providers. Such providers may process information required to host the website, operate customer accounts, maintain shopping carts, support checkout and provide technical services.

 

Payment Providers

Payment information may be processed by Razorpay, banks, card networks, UPI platforms, wallet providers and other authorised financial-service providers.

 

Delivery and Logistics Partners

We may share your name, address, telephone number, order details and related delivery instructions with courier, postal, warehousing, fulfilment and reverse-logistics providers.

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Communication Providers

Information may be shared with providers that help us send transactional emails, SMS messages, customer-support communications or marketing messages.

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Analytics and Advertising Providers

Where enabled, limited Device and Usage Information may be shared with analytics, social-media and advertising providers to measure website usage and campaign performance.

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Professional Advisers

We may share information with accountants, auditors, legal advisers, insurers, consultants or other professional advisers where reasonably necessary.

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Governmental and Legal Authorities

We may disclose information where required to:

• Comply with applicable law

• Respond to a court order, warrant, summons or lawful governmental request

• Protect the rights, safety or property of Petal Dreams, our customers or others

• Investigate fraud, security incidents or unlawful conduct

• Establish, exercise or defend a legal claim

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Business Transfers

If Petal Dreams undergoes a merger, restructuring, acquisition, sale or transfer of some or all of its business or assets, relevant personal information may be transferred as part of that transaction, subject to appropriate confidentiality and legal requirements.

We do not sell or rent your personal information to third parties for monetary consideration.

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7. Marketing Communications

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Where you have subscribed or otherwise permitted us to do so, we may send information about:

• New collections

• Product launches

• Offers and promotions

• Workshops, exhibitions or events

• Restocked products

• Petal Club updates

• Other news from Petal Dreams

You may unsubscribe at any time by using the unsubscribe option in the communication or by emailing us.

Opting out of promotional communications will not stop essential order, payment, delivery, security or customer-service messages.

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8. Data Retention

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We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including to:

• Complete and support orders

• Maintain customer accounts

• Process returns and refunds

• Respond to customer enquiries

• Detect fraud and security incidents

• Maintain tax, accounting and transaction records

• Resolve disputes

• Enforce agreements

• Meet legal and regulatory requirements

Retention periods may differ depending on the category of information and the applicable legal requirement.

When personal information is no longer reasonably required, we may delete, anonymise or securely dispose of it. Certain information may remain in protected backups for a limited period before being overwritten or deleted through ordinary system processes.

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9. Data Security

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We use reasonable administrative, organisational and technical safeguards appropriate to the nature of the information we process.

These may include:

• Access restrictions

• Password protection

• Secure website and payment technologies

• Service-provider controls

• Internal confidentiality practices

• Fraud-detection measures

• Secure disposal or deletion practices

However, no website, electronic transmission or storage system can be guaranteed to be completely secure. You should use strong passwords, keep account credentials confidential and avoid sending confidential payment credentials through email, social media or customer-support messages.

Please contact us promptly if you believe that your account or interaction with Petal Dreams has been compromised.

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10. International Processing

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Some of our website, technology, payment, analytics or communication service providers may process or store information using systems located outside India.

Where personal information is processed outside India, we will take reasonable steps to use service providers that maintain appropriate privacy and security safeguards and will process such information subject to applicable Indian law and any restrictions imposed by competent authorities.

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11. Your Privacy Rights

 

Subject to applicable law and reasonable identity verification, you may contact us to request:

• Information about the personal data we process about you

• Access to a summary of your personal data and how it is processed

• Correction of inaccurate or misleading information

• Completion of incomplete information

• Updating of outdated information

• Erasure of information that is no longer required

• Withdrawal of consent for optional processing

• Opt-out from promotional communications

• Assistance with a privacy-related concern or grievance

You may also nominate another person to exercise applicable rights on your behalf in the event of your death or incapacity, where such a right is available under applicable law.

Certain requests may be restricted where retaining or processing the information remains necessary for legal compliance, fraud prevention, completion of a transaction, dispute resolution or the establishment or defence of legal claims.

We may request information reasonably necessary to verify your identity and protect your information from unauthorised access.

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12.Children’s Privacy

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Our website and products are intended for persons capable of entering into a legally valid transaction.

We do not knowingly seek to collect personal information directly from children for targeted advertising or other purposes prohibited by law.

Where a child’s personal information must be processed, appropriate consent from a parent or lawful guardian may be required. A parent or guardian who believes that a child has provided personal information without appropriate authorisation may contact us to request review or deletion.

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13.Third-Party Websites and Services

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Our website may contain links to social-media platforms, payment providers or other third-party websites and services.

Petal Dreams does not control the privacy, security or content practices of independent third parties. Your interaction with such services will be governed by their respective privacy policies and terms.

We encourage you to review those policies before providing personal information.

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14. Do Not Track Signals

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Some internet browsers allow users to transmit a “Do Not Track” preference.
Because a universally accepted standard for responding to these signals may not be available, our website may not automatically alter all data practices in response to a Do Not Track signal. You may instead use available cookie controls, browser settings and opt-out mechanisms to manage your preferences.

 

15. Complaints and Grievances

 

For questions, requests or complaints relating to your personal information, please contact us using the details provided below.

Please include:

• Your name

• Relevant email address or telephone number

• Order number, where applicable

• A clear description of your request or concern

We may ask for additional information to verify your identity and understand the request.

We will endeavour to acknowledge and address privacy-related grievances within a reasonable period and in accordance with applicable law.

 

16.Changes to This Privacy Policy
 

We may update this Privacy Policy from time to time to reflect changes in:
•    Our business or website features
•    Products and services
•    Technology providers
•    Data-handling practices
•    Legal or regulatory requirements
The revised policy will be posted on this page with an updated “Last updated” date.
Material changes may also be communicated through the website, email or another appropriate channel where required.
We encourage you to review this Privacy Policy periodically.

 

17. Contact Petal Dreams

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For privacy-related questions, requests or complaints, please contact:

Petal Dreams
Email: contact@petaldreamsindia.com
Telephone: +91 91088 82061
Postal address: [Insert Petal Dreams’ business correspondence address]

Please use the subject line “Privacy Request” when contacting us by email.

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