Last Updated: July 2026
 

When Something Arrives Less Than Perfect

Every Petal Dreams creation is thoughtfully handcrafted, carefully inspected and securely packed before beginning its journey to you. However, delicate creations may occasionally encounter an imperfect journey.

This policy explains the circumstances under which a return and refund may be considered.
 

Eligible Issues
Petal Dreams will review requests where:
•    The product arrives damaged or broken.
•    A wrong product is delivered.
•    One or more products from the order are missing.
•    The product has a genuine manufacturing defect.
•    The order is lost during transit.
•    Delivery of the order does not occur.

Requests for a return and  refund must be raised within 48 hours from the date of delivery.

The Beauty of Handmade Variations
Many Petal Dreams creations are individually handcrafted. As a result, slight variations may naturally occur in:
•    Colour
•    Texture
•    Finish
•    Shape
•    Floral placement
•    Resin clarity
•    Fragrance intensity
•    Pattern, composition or overall appearance

These subtle differences are part of the artistic and handmade character of each creation and make every piece uniquely yours.
Such variations shall not be treated as defects unless the product is materially damaged.

How to Raise a Request
Please email us at contact@petaldreamsindia.com within 48 hours of delivery.

Your email must include:
•    Order number
•    Product name or title
•    Date of purchase
•    Date of delivery
•    Reason for the request
•    Receipt, invoice or other proof of purchase
•    Clear photographs of the product
•    Photographs of the outer and inner packaging
•    A photograph of the shipping label
•    A clear, continuous and unedited unboxing video showing the sealed package being opened

For a missing-product claim, the unboxing video must clearly show all the products received inside the package.
Requests submitted without sufficient photographic or videographic evidence will not be accepted.

Condition of the Product and Packaging
The product must remain:
•    Unused
•    Unworn, where applicable
•    Unwashed
•    Unaltered
•    In its original condition
•    Accompanied by all labels, tags, inserts, accessories and complimentary items
•    Inside its original inner and outer packaging

Please retain the complete packaging until your request has been reviewed and resolved.
Products returned in a used, altered, incomplete or further-damaged condition will not be eligible for a refund.

Review and Approval
All requests are reviewed individually based on the information and evidence submitted.

Petal Dreams reserves the right, subject to applicable law, to approve or reject a refund request if:
•    The request does not meet the conditions stated in this policy.
•    The request is submitted after the applicable period.
•    The required evidence is missing or unclear.
•    The damage appears to have occurred after delivery.
•    The product shows signs of use, mishandling or alteration.
•    The concern relates only to an expected handmade variation.
•    The product returned does not match the product originally delivered.

Submitting a request does not automatically guarantee its approval. Depending on the afore mentioned circumstances, Petal Dreams may provide a refund.

Reverse Logistics
Once a return request has been reviewed and approved, Petal Dreams may arrange a reverse pickup from the original delivery address.

The product must be handed over in its original packaging, securely packed and accompanied by all items received with the order. Please do not send the product back independently unless expressly instructed to do so by Petal Dreams. Any unauthorised self-shipment will be undertaken at the customer’s own risk.

Petal Dreams will not be responsible for any loss or damage occurring during an unauthorised return shipment arranged independently by the customer. Reverse pickup remains subject to courier-service availability at the customer’s location. Where a reverse pickup cannot be arranged, Petal Dreams may provide alternative return instructions.

Delivery Charges for Approved Claims
The reasonable forward and reverse delivery charges will be borne by Petal Dreams only where an approved claim relates to:
•    A wrong product being dispatched
•    A product being damaged during transit
•    A missing product from the order
•    The order being lost during transit
•    Delivery of the order not occurring
•    A genuine manufacturing defect

Sale Products
Products purchased during a sale, promotion, clearance event or at a discounted price are not eligible for return and refund.

An exception may be considered only where:
•    A wrong product is delivered.
•    The product is materially damaged during transit.
•    A product from the order is missing.
•    The order is lost during transit.
•    Delivery does not occur.

Bundles and Combo Products
Products purchased as part of a bundle, gift set, promotional set or limited-period combo are not eligible for return.

An exception may be reviewed only if:
•    An incorrect product is delivered.
•    A product is missing from the bundle.
•    The bundle is materially damaged during transit.
•    The shipment is lost or not delivered.

Where a return of an approved bundle or combo is required, the complete bundle—including all products, complimentary items, inserts and packaging—must be returned together. Individual products forming part of a bundle cannot ordinarily be returned separately.

Refund Process
Refunds will be processed only for approved claims and, where a physical return is required, only after:
1.    The returned product has been received at our designated facility.
2.    The product and packaging have undergone a quality inspection.
3.    The returned product has been found to satisfy the conditions of this policy.

Once approved, the refund will be initiated to the original payment method within 10 working days.
The time taken for the amount to appear in your account after initiation may depend on your bank, card issuer or payment service provider.

Original delivery charges, convenience fees, gift-wrapping charges or other additional charges may remain non-refundable unless the return arises from an error attributable to Petal Dreams.

Late or Missing Refunds
If you have received confirmation that your refund has been processed but the amount has not yet appeared:
1.    Please check your bank account or payment statement again.
2.    Contact your bank, card issuer or payment service provider, as processing or posting may take additional time.
3.    If the refund is still not reflected after the applicable processing period, please contact us at contact@petaldreamsindia.com with your order number and refund details.

Requests That Will Not Be Accepted
No refund will ordinarily be provided where:
•    The request is submitted more than 48 hours after delivery.
•    The request concerns a change of mind or personal preference.
•    An incorrect product, size, fragrance, colour or variant was selected while placing the order.
•    The concern relates only to a natural handmade variation.
•    The product has been used, worn, washed, altered or damaged after delivery.
•    The original packaging, labels, inserts or accompanying items are missing.
•    Adequate photographic or videographic evidence has not been provided.
•    The product was purchased during a sale, except for the limited circumstances stated above.
•    The product was purchased as part of a bundle or combo, except for the limited circumstances stated above.
•    The product is damaged during an unauthorised return shipment arranged independently by the customer.

A Thoughtful Resolution
At Petal Dreams, we want every creation that reaches you to carry the same beauty, care and intention with which it was made.
Should something arrive less than perfect, we will review your concern thoughtfully and work towards a fair and appropriate resolution.